What to Expect When You Start Working With a Remote Biller
- Stefanie Kappus
- Jul 5
- 2 min read
If you're a dentist or office manager who's feeling overwhelmed by insurance claims, aging A/R, or constant denials, you're not alone. One of the smartest moves many dental practices make is outsourcing their billing—but knowing what to expect when working with a remote dental biller can make the transition smoother and more successful.
Here's a breakdown of what the process typically looks like—and how Stefanie can become a trusted extension of your team.
1. Initial Consultation & Onboarding
The first step is all about getting to know your practice. We will schedule a consultation to understand:
Your current billing workflow
Which software you use (e.g., Dentrix, Dentrix Ascend)
Common issues or goals (e.g., faster payments, lower A/R, fewer write-offs)
You’ll also go through a secure onboarding process, which usually includes:
Setting up HIPAA-compliant access to your practice management software
Reviewing your fee schedules, insurance participation, and current A/R
Clarifying roles and expectations
This phase sets the foundation for a smooth working relationship.
2. Customized Billing Plan
No two practices are the same, and your billing plan shouldn’t be, either.
We can tailor their services based on your needs. For example:
Do you need help with insurance claims only, or full-service billing?
Are you struggling with outdated A/R?
Do you want daily claim submissions and follow-ups?
This plan outlines exactly what Stefanie will handle and how communication will flow.
3. Transparent, Ongoing Communication
A common concern about remote work is, “Will I still know what’s going on?”
The answer: absolutely.
We will provide regular reports on claims submitted, payments received, and outstanding balances. Exactly what reports you receive can be customized to your needs.
A responsive biller should feel like part of your team—not an outsider. You’ll always know where things stand.
4. Quick Wins and Long-Term Improvements
Many practices see immediate results within the first 30–60 days—especially if their claims were being delayed or denied before. Some quick wins might include:
Faster claim turnaround
Clean, complete claim submissions
Prompt responses to payer requests
But the long-term value comes in the form of consistent collections, reduced write-offs, and more time for your front office team to focus on patients.
5. What You DON’T Need to Worry About
When you work with Stefanie, here’s what you can stop stressing about:
Claim submissions piling up
Following up on unpaid claims
Navigating complex insurance requirements
Training new billing staff over and over
A great biller like Stefanie handles these headaches so you can focus on patient care and practice growth.
Final Thoughts
Working with a remote dental biller isn’t just about outsourcing tasks—it’s about gaining a partner who understands the business side of dentistry and helps you run a more profitable, efficient practice.
If you’ve been considering bringing a remote billing expert on board, know that the process is straightforward, secure, and tailored to your needs. The right biller will feel like an extension of your team—just with fewer distractions and a lot more insurance know-how.
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